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FAQ

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  • For standard products, there is no MOQ required. However, retail pricing applies if the bulk purchase threshold is not met. For custom products, MOQ is typically 100 units, with specific pricing depending on the customization. Please contact our sales staff for further details.
  • The time to receive a quote varies depending on the product type, features, and required quantity. An initial quote is expected to be provided within 1-2 business days. The quote is generally valid for 30 days and will expire after that period.
  • Of course, we provide samples for testing.
  • We are happy to work with startups. Based on our knowledge of the industry and extensive project experience, we have assisted many companies to achieve considerable success in their local markets.
  • Absolutely! Offering a full customization service is one of our strengths. We recommend that customers who want to build their brand locally consider a more flexible and suitable customization service. In general, customization is available for orders of more than 100 pieces.
  • If you want to add your logo to the product, you need to send us the vector image of the logo and the relevant location markers. If you need to customize the color, you need to send us the Pantone color number. If you need to change the packaging and manual, you need to send us the relevant design files or commission us to design. Our sales staff will confirm the details.
  • We are committed to adhering to a strict privacy policy and respecting the confidentiality of our clients. We do not share, sell, collect or rent any information about our clients to any third party. Where there is a relevant need to do so, we usually sign a non-disclosure agreement with our clients to maximize the security of all client information, including branding, craftsmanship, functionality, customized content, collaborations and more.
  • Our products undergo strict factory inspection and rarely have after-sales problems. This is one of the reasons why more and more customers choose to trust RYNEX. In case of product quality problems, please contact our after-sales department directly. We have a perfect after-sales process to provide customers with various after-sales methods such as replacement and repair.